Monitor and optimise passenger screening process

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Environment

The costs of providing security in airports, especially in facilitating passenger throughput keeps rising despite efforts to enhance training of security personnel and to upgrade screening technologies. Next to this, passengers experience the screening process as stressful, invasive and annoying. Besides rising costs, airports have to cope with the continuous growth of the aviation industry. For the short term, airports need to take short term measures to handle more passengers with the same amount of security facilities and improve efficiency at the same time.

GRASP Innovations was asked to provide a solution to measure and analyze the performance of each step in the passenger screening process of an airport.

Technology

By deploying Xandar-Kardians’ area counting solution, we are capable of measuring the amount of people in a predefined static area, like the divest and reclaim locations in a security lane. Combining this with Xandar-Kardians’near field sensing solution, occupancy and dwell times in these locations can be measured.

To provide information on the passenger flow through a security lane, foot traffic count (amount of passengers per time interval) at strategic points can be used.  

Actionable Insights

Usage, occupancy, dwell time and flow in a security lane provide insight in the behavior of passenger inside the screening process. With this information, potential bottlenecks of process steps are easily identified. Also, lane productivity (processed number of passengers per time unit) can be determined based on a foot traffic measurement of passengers entering and exiting the filter.

Operational dashboard example

Operational Excellence 

With throughput bottleneck identification, effective measures per process step can be taken to improve the overall productivity of the security checkpoint. Due to the high granularity of the captured data, the effect of (potential) improvements in the security process can be assessed in detail. This enables airport security managers to implement and maintain a highly efficient security operation. Also, passenger arrival patterns and lane productivity enable a more efficient planning of security personnel, resulting in reduction of queue times and personnel costs.

 

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AviationRobert Schuur