Enhancing passenger journey experience



Air travel is expected to double in passenger numbers in the next 15 –20 years, to a dazzling forecast of 7.8 billion passengers in 2036. This increase in demand challenges the currently available infrastructure, including airport terminals. Expansion needs to handle this growth for the medium and long term, but for the short term airports need to cope with more and more passengers using their facilities. This often leads to crowded areas and queuing which puts stress on a positive passenger journey experience. 

GRASP Innovations was asked to provide a system that is able to accurately determine the usage of specific locations, including spread of people throughout the entire airport terminal. 


By deploying Xandar-Kardians’ area counting solution, we are capable of measuring the amount of people in a predefined static area. The solution is based on Impulse Radio –Ultra Wideband (IR-UWB) radar technology that is able to accurately determine the amount of movement in the counting area, which is converted to a number of persons. In this way, people counting is done completely anonymous and GDPR-compliant.

With the same technology, we are able to provide bi-directional information on how many people are moving through, for example, a hallway, jet bridge or corridor. 

Actionable Insights

A count of the amount of passengers at strategically chosen locations throughout the airport terminal provides insight into the spread of passengers, including occupancy rate per location. When combined with footfall between these locations, insight is provided into terminal usage throughout the day. 

Operational Excellence 

With the provided insight, passengers can be actively informed about the occupancy of their locations of interest inside the terminal. Even a more even spread of passengers can be achieved in this way, enabling more efficient usage of facilities and finally, an enhancement of the passenger journey experience.

Furthermore, analysis on historical occupancy and footfall data can enable a more efficient staff allocation at bars, restaurants, transfer desks, etc. which in the end will result in cost reductions and improvement of passenger experience.


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AviationRobert Schuur